1. Introduction

At Eros Healthcare, we deeply value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you visit our website or interact with our services.

2. Who We Are

This website is operated by Eros Healthcare Pvt. Ltd., a state-of-the-art 200-bedded Superspeciality Hospital located on GT Road, Karnal, Haryana – 132001. We provide advanced tertiary medical care across a wide range of specialties, and this policy governs all information collected through our digital platforms.

3. What Information We Collect

When you interact with our website — including booking appointments, filling out contact forms, or requesting consultations — we may collect the following personal information:

• Full Name
• Email Address
• Phone Number
• Medical Queries or Health Concerns
• Preferred Department or Specialty
• Any information submitted via forms, chat, or contact sections

4. Why We Collect Your Information

We collect this information to:

• Respond to your appointment requests, queries, and consultation bookings
• Follow up through calls, emails, or WhatsApp as requested
• Share relevant information about our medical services, health packages, camps, or events
• Send updates about new specialties, health check-up packages, or hospital initiatives
• Improve our website experience and patient outreach efforts

5. How We Use & Share Your Data

Your data is securely stored and accessed only by our internal patient care team or trusted third-party platforms (such as CRM tools, email/SMS service providers, or appointment management systems) strictly for communication and care coordination purposes. We do not sell, rent, or trade your personal information with any unaffiliated third parties.

6. Use of Cookies and Tracking Tools

Our website may use cookies and analytics tools — such as Google Analytics, Google Ads, and similar platforms — to track website performance, understand visitor behaviour, and personalize your browsing experience. You may disable cookies at any time through your browser settings, though this may affect certain website features.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, disclosure, or misuse. All data is handled with strict confidentiality by our team.

8. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

9. Contact Us